At M Craft we are committed to outstanding customer service and the highest quality of work. Our Chicago and suburban Chicago team is made up of experienced and skilled individuals in the areas of interior design and home construction, with specialists in the areas of hardwood flooring installation, hardwood sanding, hardwood staircase installation and refinishing, wood handrails, quality assurance and more. We work hard to differentiate ourselves from the competition through our dedicated business practices, including:
Professional ethics
- We work with our customers’ best interests in mind. We provide you with easy-to-understand quotes, give you options that fit within your budget, and deliver a superb product that you can enjoy for years to come.
Outstanding craftsmanship
- Our team is made up of some of the most talented craftsmen in the Naperville area. We have the experience to complete some of the most technical jobs in the industry. We do the job the right way, the first time – because that’s the right thing to do. Top of the line quality assurance is what you deserve.
Delivery on our promises
- We promise to stick to our deadlines and to provide you with ongoing updates through each project. We’ll keep you in the loop and help you plan around our services.
Respect
- We respect each one of our customers, their belongings and homes. We are fully licensed and insured and will work to reduce the impact of any renovation hassles on you and your family. We show up on time and work around your schedule to get the job done.
No hidden fees or tactics
- What you see on our quote is exactly what we will deliver. When you work with M Craft you will never be surprised by hidden fees. All of our service charges and materials fees will be discussed ahead of time and clearly outlined on your invoice – no surprises.
Exceeding customer expectations
- We work to develop relationships with our customers by delivering on each and every promise. We’re there for you every step of the way, from picking out the right materials for your project to the final walk-through of your home. Our commitment to service allows us to work with happy clients on future projects and receive great referral business as a result.
Cleanup
- We offer dust free solutions and unprecedented clean-up. The only evidence we leave behind is your beautifully renovated home. You can enjoy your new hardwood floors without worrying about all of the mess!
